Job Title : Trainee Pensions Administrators - Copy
Employer : pension protection fund
Location : Croydon, London, CR0 2NA
Position Type : Apprenticeship
Apprenticeship : Business and Administration
Sector : Business
Vacancy Reference : VAC-00591
Brief Description : Hello, we’re the Pension Protection Fund. We protect the futures of millions of people in the UK who belong to defined benefit pension schemes.
Qualifications Required : GCSE A-C in English and Maths or equivalent
Vacancy Detail : An excellent opportunity to get a grounding in Customer Service & Administration in a modern award winning organisation. We aim to put customers at the heart of everything we do by providing an excellent customer experience to our members, treating them fairly, courteously, empathetically, efficiently, consistently and in accordance with all PPF policies and standards.
Provide an excellent customer service to members, dealing with treating all fairly by providing a courteous, friendly, efficient consistent and compliant service. Ensure all commitments to members are met by dealing with non-complex cases with support in line with service level agreements.
Gain experience of the defined processes and procedures for initially non-complex cases progressing to more complex cases as experience and knowledge grow, referring cases to Senior Pension Administrators where necessary to ensure members’ needs are met.
Review your own work with support from your mentor both live and pending to ensure the Service Level Agreements (SLAs) are met.
Adhere to all PPF policies and legislative requirements (e.g. General Data Protection Regulation and Pensions Act 2004).
Be able identify when a member requires an alternative or additional service and be able to transition them through to the appropriate area or person when relevant.
Work collaboratively towards the overall team goals, participating in team meetings and communications.
Ensure communications both written and verbal are accurate, professional and courteous with no spelling or grammar errors in letters.
Develop the required skills to answer telephone queries from members in a clear and professional manner, ensuring a high level of customer service is given.
Number of Positions Available : 1
Working Week : Monday to Friday 9am-5pm
Salary : £316.00 Per Week
Application Deadline Date : 10/07/2019
Possible Start Date : 24/07/2019
Personal Qualities : In this section are the details of the qualifications, skills, and knowledge that are required by the job holder to do the job successfully at this level. These may be either essential or desirable.
Competency based questions for assessing the candidate at interview can be determined from these requirements
Skills Required : Be enthusiastic and inspire each other to be the best we can be
Work toward improving own skills by showing a willingness to learn
Training to be Provided : This qualification is made up of:
• Level 3 Diploma in Business
• Functional Skills in English at
• Functional Skills in Mathematics
at Level 2
• Functional Skills in ICT at Level 2
• Personal Learning and Thinking
Other Information : We’re currently looking for trainees to join our Pensions Administration team as apprentices. During your apprenticeship you will work with experienced Pensions Administrators and receiving specialist training to provide you with the skills knowledge and experience to provide excellent customer service to our members. At the end of this two year Level 3 apprenticeship programme you will achieve a relevant qualification and be ideally placed to continue your career within this award winning organisation.
The role supports the day to day activity of the Member Services Administration teams, carrying out the tasks necessary to ensure we fulfil our mission to pay the right person the right amount at the right time.
Things to consider : You can also use this link to see the full job description on the companies website : https://ppf.current-vacancies.com/Jobs/Advert/1437563?FromSearch=False
The map below shows the employer's location