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Job Title : Customer Care and Office Administrator Apprentice
Employer : South London Heating Ltd
Location : London, London, SE20 7AL
Position Type : Apprenticeship
Apprenticeship : Business and Administration - Advanced Level Apprenticeship
Sector : Business
Vacancy Reference : VAC-00601
Brief Description : We’re an award-winning heating services provider and we’re looking for an exceptional Customer Care & Office Admin Apprentice to join our new offices in South London.


Qualifications Required : GCSE A-C in English and Maths or equivalent
Vacancy Detail : • Liaise with customers (telephone / email) while maintaining a high level of personalised customer service at all times
• Successfully book appointments with customers by building value on our company while ensuring confidence in our brand
• Support the Customer Care & Office Manager the company's daily operations
• Support with all service, repair and maintenance bookings
• Using our project management software for data entry, bookings, and other processes required for our daily operations
• Support the Customer Care & Office Manager with purchase orders (receipting and reconciliation) and supplier accounts
• General office administration and handling of day-to-day admin duties
• Managing customer Invoices & payments (inc. billing, facilitating customer payments, expenses tracking, etc..)
• Support the onsite engineering teams with incoming customer information
Number of Positions Available : 1
Working Week : Monday - Friday 9am-5pm
Salary : £180.00 Per Week
Application Deadline Date : 30/01/2020
Possible Start Date : 14/02/2020
Personal Qualities : Excellent computer & Microsoft Office skills is a must with a great customer service persona and a great telephone manner. We are looking for someone who is motivated and pro-active in supporting our daily office operations. Excellent communication skills are essential.
Skills Required : The right candidate will be:
• Experienced with working in an office environment
• Dedicated in Business Admin & Customer Care, with a strong desire to help people
• Professional, punctual, courteous and presentable
• Excellent telephone manner
• Computer skills with Microsoft Office
• Excellent communication (spoken/written English)
• Proactive & keen to learn and support with customer care, office administration, & handling of day-to-day admin duties
• Computer savvy and comfortable with using project management software for bookings and data entry (training will be provided)
• A focused, motivated individual with a "can do" attitude
• Organised with great attention to detail
• Professional & with personal integrity
• Live within 10 miles of SE20
Future Prospects : Potential full time employment following successful completion of the apprenticeship.
Training to be Provided : This qualification is made up of:
• Level 3 Diploma in Business
• Functional Skills in English at
Level 2
• Functional Skills in Mathematics
at Level 2
• Functional Skills in ICT at Level 2
• Personal Learning and Thinking
Skills (PLTS)
Other Information : Essential requirements:
- Is computer literate
- Excellent telephone manner
- Previous experience in customer service preferable
Things to consider : We offer:
• Full time PAYE position with an award winning company
• Excellent apprentice rate (£5p/h - £7p/h) based on skills and experience
• Opportunity for promotion & career growth
• Ongoing training and support
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