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Job Title : Customer Service Apprentice
Employer : FMM POPUP
Location : Croydon, London, CR0 1TY
Position Type : Apprenticeship
Apprenticeship : Customer Service - Intermediate Level Apprenticeship
Sector : Business
Vacancy Reference : VAC-00608
Brief Description : To provide end to end guidance and support for individuals or brands ready to take their idea and dream to the next level, whilst using creativity as a tool to engage participation and tailoring the delivery to individual needs.


Qualifications Required : GCSE A-C in English and Maths or equivalent
Vacancy Detail : • Welcome and advise customers
• Thorough knowledge of the brand and store activities
• Following store policies and procedures like dress code, customer etiquette, safety regulations and other precautions and requirements
• Ensure goods are well displayed through visual merchandising
• Handle payments and sales
• Arrange ordering and delivery
• Receive deliveries from suppliers
• Receive stock drop offs from designers
• Cleaning and maintaining the store floor and warehouse space
• Monitoring inventory
• Engaging in appropriate behavior at all times, representing the business in a positive light
• Stock checking on a weekly basis and producing monthly statements to designers
• Completing tasks as delegated by a superior such as store manager
• This role will require evening and weekend work
Number of Positions Available : 2
Working Week : 36 Hours per week. Monday - Friday
Salary : £295.96 Per Week
Application Deadline Date : 09/10/2019
Possible Start Date : 23/10/2019
Skills Required : Skills required
• Good interpersonal skills
• Friendly, independent and ability to work in part of a team
• An interest in the fashion industry
• Sales and customer service experience
• Good organizational skills
• Cashier experience
• Good communication skills
• Have an interest in helping people
• Well-presented, polite and tactful
• Can handle complaints in a calm manner
• Have good IT skills
• Good numeracy skills

Training to be Provided : This qualification is made up of:
• Level 2 Diploma in Customer Service
• Functional Skills in English at Level 1
• Functional Skills in Mathematics at Level 1
• Employment Rights and Responsibilities (ERR)
• Personal Learning and Thinking Skills (PLTS)
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