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Job Title : Customer Service Executive
Employer : Bryson Products Ltd
Location : Coulsdon, London, CR5 2HT
Position Type : Apprenticeship
Apprenticeship : Accounts or finance assistant - Intermediate Level Apprenticeship
Sector : Customer Services
Vacancy Reference : VAC-00632
Brief Description : To maintain and grow existing customers through answering phones, processing orders and sorting customer queries.


Qualifications Required : GCSE A-C in English and Maths or equivalent
Vacancy Detail : Main responsibilities:
1. Plan day – manage the day and don’t let the day manage you.
2. Maintaining clear communication on back orders for your area customers daily
3. Handling all incoming customer enquiries, orders, queries and complaints fast and accurately

Day to day tasks
Recording all customer contact on CRM
Upselling at every opportunity
Doing OTP’s (Orders to place) within one hour
Managing a specific email inbox as well as your own
Handling incoming calls
Following through queries and complaints

Number of Positions Available : 1
Working Week : 35 hours / 8:30am-16:30 , Monday to Friday
Application Deadline Date : 23/03/2020
Possible Start Date : 06/04/2020
Skills Required : Key skills and attributes
- Ability to engage with customers
- Ability to work as a team
- Positive attitude
- Self motivated
- Change management
- Time management
- Industry knowledge
Future Prospects : Potential full time position on completion of the Apprenticeship.
Training to be Provided : This qualification is made up of:
• Level 2 Diploma in Customer Service
• Functional Skills in English at Level 1
• Functional Skills in Mathematics at Level 1
• Employment Rights and Responsibilities (ERR)
• Personal Learning and Thinking Skills (PLTS)
Things to consider : Please also attach a short cover letter explaining why you are interested in this apprenticeship role.
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