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Job Title : Infrastructure technician - Apprentice
Employer : Pond Group Ltd
Location : Bromley, London, BR1 1RL
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : Information Technology
Vacancy Reference : VAC-00665
Brief Description : At Pond, we specialise in providing IT, telecoms and connectivity solutions for growing businesses. We can take care of your phones, IT and internet, under a single contract.


Qualifications Required : At least five GCSEs (or equivalent) at Grade C/4 or above including maths, English and either IT or Science
Vacancy Detail :
•The job includes:

•Support of full Microsoft Office Suite (all versions, including Office 365)
•Entering and updating support tickets in the helpdesk system
•Monitoring customer servers for problems (checking backups ran successfully, disk space, anti-virus definitions, etc.)
•Basic network troubleshooting
(Wired and WiFi)
•General support for PCs, Macs, etc. on company networks
•Updating customers by telephone of the status of their support tickets
•Occasional PC repair and upgrades (e.g. Hard Disk replacement, RAM)
Number of Positions Available : 1
Working Week : 9;00am -5:30pm ; 37 hours
Salary : £269.00 Per Week
Application Deadline Date : 11/05/2020
Possible Start Date : 25/05/2020
Personal Qualities : •Hard worker
•Keen to learn
•Punctual & reliable
•Good customer service skills
•Able to work under pressure
Skills Required : •Customer focused with good interpersonal skills
•Good written and spoken communication skills
•Able to prioritise workload and work on your own or as part of a team
•Able to maintain composure, patience and focus whilst troubleshooting issues or under pressure
•Able to retain knowledge
Things to consider : please ensure to attach an updated version of your CV and a cover letter explaining why you are interested in this apprenticeship role. #

Please be aware that due to current circumstances , there will be a delay in the apprenticeship application process , This is because we will no longer be conducting initial assessments at the College until further notice.
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