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Job Title : Receptionist Apprentice
Employer : Edridge Road Health centre
Location : Croydon, London, CR9 1PJ ยท
Position Type : Apprenticeship
Apprenticeship : Customer Service - Advanced Level Apprenticeship
Sector : Business
Vacancy Reference : VAC-00691
Brief Description : Working as a Business administrator apprentice at a GP Practice , to ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

 

Qualifications Required : GCSE Grade C or above in Maths and English (or equivalent qualification)
Vacancy Detail : Duties and Responsibilities
Telephone Duties
1. Making appointments
2. Giving out results
3. Ambulance transport bookings
4. Home visit requests
5. Deal with general enquiries and complaints
6. Contacting other providers
Reception Duties
7. Receiving registration documents from new patients
8. Greet and direct patients and visitors
9. Making appointments
10. Handing out prescriptions
11. Ensure outstanding queries are explained and handed over to next shift, as necessary
12. Respond to needs of doctors and nurses during surgery
13. Collect payments from patients for non-NHS services
14. Deal with general enquiries and complaints
Prescriptions
16. Dealing with requests for repeat prescriptions
17. Dealing with queries relating to repeat prescriptions
General
18. Input and extract information from Practice computer system
19. Observe health and safety guidelines at all times
20. General housekeeping (e.g. keeping reception and waiting areas tidy)
21. Any other reasonable duties as necessary
22. Filing and pulling of Lloyd George envelopes
Number of Positions Available : 1
Working Week : 7. 5 hours a day ; rota ; on different days
Salary : £188.00 Per Week
Application Deadline Date : 09/11/2020
Possible Start Date : 30/11/2020
Personal Qualities : Friendly
Positive attitude
willingness to learn
Skills Required : Good communication skills
IT skills
Training to be Provided : Apprenticeship Standard including End point assessment and Functional Skills in Maths and English
Things to consider : May be required to work on both East Croydon Medical Centre and Edridge road site.

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