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Job Title : IT- Apprentice
Employer : SysFix IT Support
Location : Croydon, London, CR0 0XT
Position Type : Apprenticeship
Sector : Information Technology
Vacancy Reference : VAC-00692
Brief Description : Our in-depth IT knowledge has helped hundreds of small to medium-sized businesses grow, through innovation and new technologies.


Qualifications Required : Math and English GCSEs A-C / 9-4 or equivalent
Vacancy Detail : We are looking for a bright, outgoing individual who enjoys IT not only as a career but also as a hobby. The ideal candidate must be able to engage in conversation with our clients in a professional manner in an upbeat personal way. IT skills are paramount but maintaining and developing our client relationships are essential, therefore we are looking for someone who is a people person. We’re looking for someone who is a quick learner and capable of using initiative to solve problems. Our ideal employee would also have a keen interest in helping to grow the business.

Responsible to

This role reports directly to the IT manager.

Duties/areas of responsibility

The position will involve the following areas of responsibility after training and under supervision
•Escalating IT issues to the IT manager where necessary
•Responsible for managing backups
•Diagnosing and resolving technical issues on PC’s, Macs and Servers
•Undertaking small- to medium-sized IT projects as instructed by your line manager
•Supporting and maintaining Microsoft and Linux Server/Desktops and Microsoft Exchange
•Setting up and configuring new laptops and desktops
•Installing authorised software to laptops and desktops
•Ensuring security and upgrades are applied to desktops and laptops and kept up to date
•Antivirus installation to all desktops and laptops
•Reporting faults and maintaining logs on servers, desktops and laptops
•Completing internal user moves including phones
•Patching of network and phones
•Making of Cat 5 e network cables were necessary
•Ensuring all logs for equipment and users are maintained
•Setting up and configuring new client servers
•Installing authorised software to client servers
•Ensuring patches and upgrades are applied to client servers
•Fault finding on client servers
•Creating purchase requisitions for IT hardware/software
•Ensuring licensing for all software purchased is recorded and maintained
•Exchange server mailbox maintenance including archiving mailboxes using Exchange onsite and 365.
•Setting up new users and disabling expired accounts in accordance with client requirements
•Provide marketing support to help grow the business through social media web design and cold calling etc.
•Provide both onsite and off-site support

•Preparing documents, meeting materials and correspondence
•Performing basic administrative support duties, as required, to meet specific operational objectives
•Performing miscellaneous job-related duties as assigned by the IT manager
•Working extra hours to meet deadlines, as required and where reasonable
•Providing assistance as required to the IT manager
•Providing assistance and support to colleagues in IT-related matters
•Data entry on QuickBooks
•Ensuring that a high level of customer service and support is provided to all internal and external customers
Number of Positions Available : 1
Working Week : 9;00am - 5: 30pm , Monday to Friday
Salary : £250.00 Per Week
Application Deadline Date : 16/11/2020
Possible Start Date : 30/11/2020
Skills Required :
some experience in working in a IT similar role.
communication skills

willingness to learn
quick learner and capable of using initiative to solve problems.
Things to consider : please attach and updated version or your CV and a cover letter explaining why you are interested in this apprenticeship role.
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