Job Title : Business Administration Apprentice
Employer : Royal Russell School
Location : CROYDON, London, CR9 5BX
Position Type : Apprenticeship
Apprenticeship : Advanced Level Apprenticeship
Sector : Business
Vacancy Reference : VAC-00704
Brief Description : We are recruiting for a first-class Business Administration Apprentice to join the Schools Reception team.
Qualifications Required : GCSE Grade C or above in Maths and English (or equivalent qualifications
Vacancy Detail : We are recruiting for a first-class Business Administration Apprentice to join the Schools Reception team. You will act as the first point of contact for prospective parents, teachers and guests and play a key function in maintaining the smooth running of the school
Facilitate whole School organisation and communication through reception duties and a range of administrative duties.
Provide an efficient and effective telephone, reception and administrative service for staff and visitors with a professional, welcoming and helpful, customer-focused approach.
To work as part of a team and on own initiative to ensure the required services are delivered to a high standard.
Main Duties and responsibilities:
Answers incoming telephone calls using standard greeting, provides information, redirect calls to the appropriate department or person, or takes messages as required
Greets all visitors, staff and students to the School ensuring they are dealt with in a professional manner, are appropriately signed in and ensures that visitor passes are issued as required and that a record is kept in line with the School’s Safeguarding (including Child Protection) Policy and Procedures. Makes guests feel welcome by offering refreshments
Provide ad hoc administrative support to wider officer including HR, Operations, Admissions and Finance. Including (but not limited to) Proofreading, data entry and organising files.
Ensures that the reception area provides a tidy and professional image at all times, replenishing displays of prospectuses, leaflets, magazines, and other School publications before stocks run low and updates the Reception electronic display screen, daily
Sorts incoming post and directs to correct parts of the School. Stamps and prepares outgoing post and for collection
Accepts deliveries and couriers goods for the School, ensuring they are signed for where necessary, and liaises with the Caretaking team to ensure effective re-direction within the School
Processes credit card and cash payments for School fees and student services, and counts and reconciles payments received daily
Manage the Reception general email and distributes to the relevant member of staff
Orders security sign in sheets, lanyards and the weekly stores as required
Prepares data and merchandise for overseas and domestic recruitment exhibitions
Arranges taxis and couriers for staff, students and visitors as required
Logs and securely stores exam papers in liaison with Examinations Officer
Co-ordinate and administer all bookings for the Meeting Room and Conference Room
To develop good working relationships with colleagues and support them when required
To complete a Business Administration Apprenticeship standard
To complete all assessment material in a timely fashion
Attend training and staff INSET sessions organised by the School to provide a consistent approach across the entire School staff population
Ensure the safety and wellbeing of children and young people at the School by adhering to and complying with the School’s Safeguarding (including Child Protection) Policy and Procedures at all times
Display correct staff identification at all times whilst on site
Adhere to departmental policies and procedures to ensure personal safety as well as the safety of colleagues, pupils and visitors
Carry out other reasonable duties as requested by the Reception Team or members of the Senior Management Team
This job description contains an outline of the typical functions of the job and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The job-holder’s actual responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties commensurate with this level of responsibility may be either permanently or temporarily assigned as part of the job.
Number of Positions Available : 1
Working Week : 37.5 hours ; per week on a 2 weekly rota working either 8.00am – 4.00pm and 10.00am – 6.00pm
Salary : £188.00 Per Week
Application Deadline Date : 16/11/2020
Possible Start Date : 30/11/2020
Personal Qualities : • Experience of working in a customer focused environment i.e retail
• A warm, open personality with an approachable and professional manner
• An understanding of high quality customer service skills and standards
• Professional personal presentation
• Ability to build relationships with pupils, parents and colleagues and take an empathetic approach when necessary
• Strong customer service skills and experience, excellent telephone manner, with the ability to remain calm and professional in all situations
• Works well in a team
Skills Required : • Excellent interpersonal skills able to communicate effectively both verbally and in writing
• Ability to prioritise own workload and work flexibly, and at times under pressure, meeting deadlines
• Competent IT skills including working knowledge of Microsoft Word, Publisher, Excel and Outlook
• Attention to detail and able to enter detail and proof-read accurately
• Able to process confidential information appropriately where necessary
Training to be Provided : Apprenticeship Standard including End point assessment and Functional Skills in Maths and English
Things to consider : Please attach an updated version of your CV.
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