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Job Title : IT Apprentice
Employer : Royal Russell School
Location : CROYDON, London, CR9 5BX
Position Type : Apprenticeship
Sector : Business
Vacancy Reference : VAC-00726
Brief Description : We are recruiting for a first-class IT apprentice to play a key function within the School. As the first point of contact for prospective parents, teachers and guests the ability to make a positive first impression is vital.


Qualifications Required : A-C Maths and English
Level 2 English and Maths will need to be passed, if not already, prior to taking the end point assessment
Vacancy Detail : As the role will also support across multiple departments a can-do, flexible attitude will be vital to ensure the smooth running of the administrative departments within the School.

Purpose of Job
Facilitate whole School organisation and communication through reception duties and a range of administrative duties.

Provide an efficient and effective telephone, reception and administrative service for staff and visitors with a professional, welcoming and helpful, customer-focused approach.

To work as part of a team and on own initiative to ensure the required services are delivered to a high standard.

Main Duties and responsibilities:
• Infrastructure set up and maintenance
• Server Management – e.g. Passwords in AD and user setups
• Mobile device management
• Application and software troubleshooting
• Hardware repairs

General responsibilities
You will learn how to provide technical support, assist in customer projects and support activities as your skills develop and be supported to take responsibility and ownership of problems when they arise, seeing them through to completion.
In this role, you will provide IT support services to the whole community, handle and respond to telephone support calls as well as incoming helpdesk emails and other queries and manage the helpdesk system, ensuring all calls are handled within appropriate timescales.
You will also work on resolving the first line support where capable and work with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary.
You will also update School systems and applications, provide support for key events in the School calendar and support parents in relation to IT queries for School systems.
Number of Positions Available : 1
Working Week : 37.5 hours per week working 8.30am-4.30pm with a 30 minute lunch break.
Application Deadline Date : 07/12/2020
Possible Start Date : 21/12/2020
Personal Qualities : A keen interest in IT and IT systems
Personable, presentable, friendly and approachable
Able to build effective working relationships
Willingness to learn
Ability to work flexibly, and at times under pressure, meeting deadlines
Skills Required :
Good technical knowledge of IT with good familiarity of Microsoft Office applications
Ability to work with accuracy, with good attention to detail

Ability to work collaboratively in a team
Strong customer service skills and an excellent telephone manner
Ability to communicate effectively in person
Future Prospects : To be discussed at the end of Apprenticeship
Things to consider : This is a Level 3 Apprenticeship.
In addition, there will be:
- 30 days annual leave
- free lunch from the School dining hall during term time
- use of the School swimming pool and gym
- on-site parking
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